PROCESSING TIMES
Orders are filled subject to item availability and authorization of payment.
- The majority of orders submitted from Monday through Friday will be dispatched and processed in 1 to 3 business days.
- Orders placed on Friday or over the weekend will be shipped out in 1-3 business days once they are processed on Monday.
PICK-UP ORDERS
Once order is processed please allow 24hrs to for confirmation text. After confirmation text is sent please wait for pickup instructions and reply to confirm arrange your pickup.
SHIPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification e-mail.
CHANGING SHIPPING ADDRESS
If you need to change your shipping address before fulfillment, please email [email protected] immediately. We will only ship to the address provided to us, so it's important to notify us promptly of any changes.
LOST OR STOLEN PACKAGE
If you believe that your package was lost or stolen, please contact the shipping courier.
We are not responsible for lost or stolen packages.
SHIPPING FEES
Shipping fees are non-refundable and will not be included in your refund.
REFUND PROCESS
NO REFUNDS
The absence of refunds on beauty products is often due to hygiene and safety reasons. Once a beauty product has been sent out, it cannot typically be resold for health and safety reasons. Additionally, offering refunds on beauty products could lead to potential abuse of the return policy, where customers use products and then return them for a refund.